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Frequently Asked Questions

Good To Know

What are your hours of operation? Are you open on holidays?

Our Ceres and Manteca sites are open daily, including weekends.

Hours of Operation:
Monday-Friday: 9:00 AM-7:00 PM
Saturday-Sunday: 9:00 AM-5:00 PM

Our Stockton site is open Monday through Friday.

Hours of Operation:
Monday-Friday: 9:00 AM-5:00 PM

English is not my preferred language, can I still be seen at Modern Urgent Care?

Yes! In this day and age, language barriers shouldn’t limit your accessibility to quality healthcare—especially in times of urgent or emergent need. Modern Urgent Care is excited to announce that we have partnered with Cyracom to offer translation services in hundreds of languages including Spanish, Punjabi, Hindi, Tagalog, Sign Language, and many more. Translation services are available at all Modern Urgent Care sites (Ceres, Manteca, and Stockton) to help you get access to quick, efficient healthcare and start helping you feel better, fast.

Do I need an appointment?

Appointments are available, however walk-ins are welcome. Appointments are generally recommended as appointments help us manage patient flow and the waiting room. 

To make an appointment please click here to learn more:

Who will treat me?

All of our providers – physicians, physician assistants, and nurse practitioners – are all Emergency Room trained to assess your needs and address your concerns quickly.

What do I need to bring?

Please bring your insurance card and a form of photo identification (for a list of examples, please click here). If you are a first time patient, we recommend bringing a list of any medications you take regularly or are currently taking, as well as a list of any past medical/surgical histories.

How long is the typical wait time?

Our goal is to get you cared for and out the door in under an hour. However, wait times may vary depending on the severity of your conditions and the volume of patients seeking care at Modern Urgent Care.

If things may take longer, we’ll notify you ahead of time through Solv, text, or phone so that you can wait from the comfort of your own home.

What medical conditions does Modern Urgent Care treat?

At Modern Urgent Care, we’re dedicated to raising the bar on patient care so that you can get the care you need fast. From cold/flu symptoms and testing to lacerations, to many other non-emergent health concerns, we’ll get you the care you need quickly so you can get back to your day and start feeling better. 

Common Reasons for Urgent Care Visits include:

  • Abdominal Pain
  • Cough/Cold
  • Back Pain
  • Burns (non-emergent)
  • Diarrhea
  • Ear Pain
  • Headache
  • Knee Pain
  • Lacerations
  • Medication Refills (no narcotics)
  • Neck Pain
  • Pregnancy Testing
  • Referrals to Specialists
  • Respiratory Concerns (including asthma)
  • Skin Concerns/MonkeyPox
  • Skin Lesion (not rash)
  • Skin Rash
  • Sore Throat/Strep Testing
  • Sports Physical
  • STI Testing/Treatment
  • TB Testing/Screening
  • Urinary Complaints (including Urinary Tract Infections)
  • Vomiting
  • …and many more!

Should I go to the urgent care or the ER?

Modern Urgent Care treats most non-life-threatening illnesses or injuries. If you are experiencing an emergency or a life-threatening illness (including uncontrolled fever, uncontrolled vomiting, dizziness, altered mental status, chest pain, shortness of breath, stroke-like symptoms), call 911 immediately or visit your local Emergency Room.

Do you offer STD testing?

We partner with local diagnostic laboratories (Quest Diagnostics) to perform STI testing and get results back within 24-72 hours. Pending studies, the provider normally starts you on a treatment regimen if symptoms are present/if medical necessary.

Most Common STI’s tested for:

  • Gonorrhea
  • Chlamydia
  • HIV
  • Trichomoniasis
  • Syphilis

We also offer testing for GU concerns such as Bacterial Vaginosis (BV) and Candidiasis (Yeast Infection)

Does Modern Urgent Care offer radiology/imaging services?

We partner with local radiology centers to perform X-Rays, CT Scans, MRIs, and Ultrasounds. and get results back within 24-72 hours. Pending studies, the provider normally starts you on a treatment regimen and may splint, sling, or immobilize the affected area.

Does Modern Urgent Care offer lab testing?

Yes, we provide a wide range of CLIA-waived labs in-house—including COVID-19 Antigen and COVID-19 PCR Testing.

  • COVID-19 Diagnostic Testing
  • Blood Pressure Reading
  • Urinalysis
  • hCG Pregnancy Testing
  • RSV Testing
  • Strep Testing
  • Mononucleosis (Mono) Testing
  • Hemoglobin Testing
  • Fingerstick Blood Sugar Testing 
  • …and more!

We also partner with an external lab (Quest Diagnostics) on additional services.

My child needs a sports physical for school—do you do those?

Absolutely! We offer sports physicals in office, however we work closely with local school districts to offer low cost sports physicals for our local community.

How do I get a copy of my medical records?

Please email our billing department with your request at

Do you accept my insurance?

We accept most major insurances including the local Medi-Cal managed care plans Health Plan of San Joaquin and HealthNet. Please visit our insurance page for a more detailed list!

What if I don’t have insurance?

Not a problem! All of our Modern Urgent Care clinic locations aim to offer low-cost, transparent pricing. No stress and more importantly no surprises. All charges will be discussed with you by a member of our team during your visit. Our team members will provide clear, upfront information around your visit experience and any associated costs.

Is a Virtual Visit Right For You?

During COVID-19, Modern Urgent Care introduced telemedicine services to increase accessibility to quality care. However, telemedicine services aren’t appropriate for every patient, as some medical conditions require in-person treatment. However, Virtual Visits can be used to receive treatment for many routine, non-life-threatening health concerns, such as:

  • Allergies
  • Cold/Flu
  • Diarrhea or nausea without fever or abdominal pain
  • Conjunctivitis/ pink eye
  • Insect Bites
  • Sore throat
  • Rashes
  • UTI
  • Refill of Medications (no narcotics)
  • Appointment follow up
  • Results (lab or radiology) Follow Up/Review

I’m coming in for a COVID-19 visit—what can I expect?

Our experienced team will evaluate and test you for COVID-19. Our COVID-19 antigen test is a combo test that detects COVID-19, Flu A, and Flu B. If medically necessary, you may also be tested for common causes of respiratory infections like Strep or RSV.

Our testing is minimally invasive and specimens are collected via a nasal swab.

Our team has been able to collect thousands of nasal swabs in a variety of patients, some as young as 3 months old.

How fast will I get my RT- PCR results?

Thanks to our in-house lab testing equipment, you’ll get your RT-PCR results the same day, typically within 1-2 hours of your visit.

Can I walk-in for a COVID-19 test?

Yes please! Walk into any clinic without an appointment for a Same-Day RT-PCR or Rapid Antigen Test. Walk-in testing ends at 30 minutes prior to clinic closure.

Do I need a mask?

Yes. As we are still actively testing patients for respiratory illnesses such as COVID, Flu and RSV, we require all patients and guests to wear masks in our clinics.

Can I bring someone with me?

To limit the risk of transmission of respiratory illness, we only allow one guest per patient, upon request, to be brought with the patient to their exam room.

I’m under 18, do I need a parent?

Yes. We require all minors (under the age of 18 years old) to have a parent or guardian with them prior to urgent care services. In accordance with local, state, and federal laws, there are a few exceptions to this rule in which minors may consent to urgent care services should they fit specific criteria. Examples include, but are not limited to:

  • Emancipated minors seeking general health services
  • Minors seeking urgent care services related to sexual abuse/assault services
  • Minors seeking mental health services (must meet specific criteria)
  • Minors seeking services related to sexually transmitted infections/diseases (including testing and treatment)
  • Minors seeking services related to contraception, pregnancy, abortion